FAQs

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

FAQs

5. How do I contact customer support?

You can reach us via email at support@falama.com or through our in-app chat.

4. How do I return a product?

You can initiate a return through the "My Orders" section. Please ensure the item is unused and in original packaging.

3. What payment methods do you accept?

We accept debit/credit cards, online wallets, and cash on delivery (where applicable).

2. How can I track my order?

Once your order is placed, you will receive a tracking link via email or SMS.

1. What kind of products does Falama sell?

Falama is a single-vendor store offering curated products directly from us. Categories may include [fashion, electronics, home essentials — update based on your offering].